Learn about customer, sales web portals at ELFA conference
INDIANAPOLIS (Sept. 9, 2019) — Self-serve technology is everywhere, and it’s gaining traction in equipment finance, as well.
One do-it-yourself tool is the web portal. A portal is a web page within a lease/loan company website that allows customers to transact business with the lessor, and the lessor’s sales staff or dealer network to interact with customers.
How portals work and why lessors should consider adding one or more to their existing online presence is the main emphasis of the JDR Solutions, Inc., trade show exhibit at the Equipment Finance and Leasing Association’s Operations & Technology Conference.
The conference takes place Sept. 16-18 at Hilton Chicago in downtown Chicago, Illinois. More than 200 senior IT executives and personnel are expected to attend the annual event, which focuses on technology tools and practices to improve operational effectiveness and customer service.
The equipment finance industry has been slow to adopt portals but is quickly catching up with other industries, said Doug Williams, JDR president and chief information officer.
“We’ve designed and built portals for years but it was always a niche market for us,” Williams said. “In the last few years portals have become almost as integral to our business as the portfolio administration services we offer.”
In customer-dedicated portals lessees can apply for credit, view existing lease contracts, check invoice histories, make payments, and more. Sales and dealer network-dedicated portals allow personnel to peruse customer information and lease contracts, post payments, generate invoices and create buyouts, among other things.
“Our clients tell us portals greatly enhance the customer service experience and deliver operational efficiencies through savings of time and money,” Williams said.
At the JDR Solutions exhibit conference goers can see a mini-portal demo and discuss the technology with a JDR portal developer.
Longtime JDR Solutions customer service specialist retires
INDIANAPOLIS (Dec. 18, 2018) — After thousands of customer service interactions and written notifications, a JDR Solutions employee is writing the final chapter in his lengthy career.
Dan Dorsey, a customer service and collections specialist, will retire at month’s end, following 17 years of service with JDR. Dorsey started at JDR in January 2002, two months after the company was founded.
“Dan is one of our longest-tenured employees. He’s seen JDR grow from a handful of employees with only a few clients, to one with 35 employees and more than 30 clients,” said John Schaffner, JDR president. “His commitment and hard work has been instrumental in JDR becoming the foremost service provider within the equipment leasing industry.”
Dorsey handles a variety of tasks, including collections, UCC filings, sales and user tax returns and written communications to end-users and customers in support of JDR clients. Before joining JDR, Dorsey served 32 years in auditing, credit, collections, customer service, training and market research positions at banks and finance companies in the Indianapolis area. He also was a licensed high school basketball and football official.
Dorsey received a bachelor’s degree in economics and management from the University of Dayton in 1970.
“I appreciate the opportunities provided to me by JDR Solutions, and am confident of its continued success in the future,” Dorsey said.
JDR Solutions offers front end and back office portfolio and database management services and consulting, software as a service and custom web portal design and development. Its customers include banks, manufacturer captives and independent finance companies in the United States, Canada and United Kingdom.
Williams elected to trade association steering committee
INDIANAPOLIS (Oct. 2, 2018) — Douglas R. Williams, Vice President and Chief Information Officer of JDR Solutions Inc., has been elected to the Equipment Leasing and Finance Association’s Business Council Steering Committee.
Williams will serve a two-year term on the council’s service providers subcommittee, which represents companies like JDR Solutions that provide support services to equipment finance firms.
“I’m honored to have been selected by my peers to serve on the steering committee,” Williams said. “The committee plays an important advisory role to the ELFA.”
The ELFA is the leading trade association representing companies in the $1 trillion equipment finance sector. Its nearly 600 members include independent and captive leasing and finance companies, banks, financial services corporations, broker/packagers, investment banks and vendors.
Williams and three others founded JDR in 2001. He leads a staff of database administrators and IT professionals, and is responsible for JDR’s technology maintenance and data security. Williams has created IT infrastructure, e-commerce websites and international application service provider solutions. He studied agricultural business and music at Vincennes University.
JDR Solutions offers services ranging from lease portfolio management and database administration to hosting, software and custom web portal development, among others. It employs 35 full- and part-time contract workers at its Indianapolis headquarters, Toronto, Ontario, field office and Minnesota, Montana and Ohio. JDR’s clients include banks, manufacturer captives and independent financial institutions, representing more than $8.2 billion under management.
Learn more about our services and what customers have to say in our company video, “Introducing JDR Solutions.”
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Members of the news media are welcome to contact JDR Solutions for company information or interviews on topics related to equipment leasing software and portfolio management, web portals, data security and cloud computing. Contact Steve Leer, Director of Marketing and Business Development, at (317) 863-7664 or email@example.com.